VIP Manager - iGaming

VIP Manager - Magic Eden (iGaming Division) Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up. We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention. You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences. What You’ll Do VIP Acquisition & Growth • Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events • Build and manage your own pipeline of VIP prospects across key markets • Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users) • Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network VIP Relationship Management • Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue • Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality • Build long-term trust-based relationships with top players and act as their primary point of contact Lifecycle & Retention • Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns • Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment • Reactivate dormant VIPs through personalized outreach and incentives • Continuously refine acquisition and retention strategies based on data and player feedback VIP Experience • Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences • Act as the voice of VIP players internally, influencing product, support, and risk decisions • Execute and host VIP events, tournaments, and experiences (digital and in-person) What We’re Looking For • 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino • Proven ability to acquire and grow high-value players (not just manage them) • Strong network or experience sourcing VIP players via outbound, affiliates, or events • Deep understanding of VIP player psychology, incentives, and lifecycle management • Commercial mindset with a track record of driving revenue (NGR / LTV) • Strong relationship-building skills with high-value, demanding clients • Comfortable operating in fast-paced, ambiguous environments with high ownership What You Get • Competitive compensation + equity • Flexible PTO • Full health, dental, and vision coverage • Wellness and remote work stipend • Remote-first team