Support Engineer

Why Mintlify? We're on a mission to empower builders. • Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. • Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. • Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here • Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them • Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again • Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring • Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product • Responding to product and technical questions through our support inbox with speed, precision, and care What you’ll bring to the table • Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity • Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt • Has directly owned a customer relationship or support queue - not just contributed to one • Ability to diagnose and resolve technical issues end-to-end, independently • Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them • Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to • A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice Company Benefits: • Competitive compensation and equity • 20 days paid time off every year • 401k or RRSP • $420/mo. wellness stipend • 100% coverage for Health, dental, vision • Free Ubers to and from work • Free lunch and dinners • Annual team offsite (previously went to Alaska, Hawaii)