Sr. Deal Desk Manager

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: • BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security • BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards • Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies • CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) • DUNS 100 Best Tech Companies to Work for • Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards • 2024 Inc. 5000 list for the 4th consecutive year! • Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. About the Role We're looking for a detail-oriented, analytically minded Deal Desk Manager to support our Sales organization through expert CPQ quoting, process improvement, and data-driven reporting. You'll be a trusted partner to Sales, Finance, and Legal — ensuring deals are structured accurately, priced competitively, and closed efficiently. This is a hands-on, high-visibility role for someone who thrives in a fast-paced SaaS environment and enjoys turning operational data into real business insight. What You'll Do • CPQ Quoting: Own day-to-day configuration, pricing, and quoting via Salesforce CPQ for routine and complex deals — reviewing for accuracy, applying standard discounting, and escalating non-standard terms for approval. • Process Improvement: Identify and help fix inefficiencies in the quote-to-cash workflow; support automation efforts and template updates; help ensure adherence to revenue recognition standards (ASC 606). • Reporting & Analytics: Build and maintain dashboards tracking quote turnaround time, approval rates, and discount trends; deliver weekly insights to Sales leadership. • Sales Enablement: Be a go-to resource for reps on quoting best practices and deal structuring; troubleshoot quote-to-order issues and participate in deal reviews. • Cross-Functional Collaboration: Partner with Sales, Finance, and Legal on process changes; help train new hires on self-service CPQ tools. • Risk Management: Flag pricing discrepancies or compliance risks and support resolution to protect margins. What You'll Bring • 5+ years in Sales Operations, Revenue Operations, or Deal Desk, ideally with hands-on CPQ experience • Bachelor's degree in Business, Finance, Marketing, or a related field • Proficiency with Salesforce CPQ, Salesforce CRM, and Google Sheets • Strong analytical and process-mapping skills • Excellent attention to detail and proactive, clear communication • Comfort working in a fast-paced, iterative environment Nice to have: • Experience with SaaS pricing models (subscription, usage-based) or international deals • Exposure to Tableau or Power BI • Salesforce CPQ Associate certification or RevOps fundamentals training Compensation & Benefits The base salary range for this role is $125,000-$150,000 , based on experience, location, and qualifications. Total compensation also includes equity and a comprehensive benefits package. BigBenefits: • 💻 Work from home with a global remote-first community • 🏆 Global Culture Corner • 🏝️ Flexible PTO and Quarterly Volunteer Days • 💸 Equity Participation • 🏥 100% employer-covered medical, dental, and vision options available to you • 🐶 Additional insurance benefits like pet insurance and legal assistance • 💰 Fidelity Employer Sponsored 401K • 🍼 Paid Parental Leave Our Values Care · Do · Try · Shine We care about our customers and each other. We do what it takes to make a positive impact. We try our best and don't give up. We shine — and make it our mission to stand out. BigID is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds. #LI-Remote We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here . Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.