Solutions Engineer - Post Sales

Why Mintlify? We're on a mission to empower builders. • Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. • Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. • Culture of slope over y-intercept : We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here • Lead high-volume migrations : Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles) • Manage offshore migration team : Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards • Support strategic fast-growing accounts : Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases • Hands-on technical execution : Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work • Customer communication : Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process • Collaborate with engineering : Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success • Build customer health infrastructure : Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment • Analyze and report on product metrics : Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy • Create weekly feature communication : Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis • Drive continuous improvement : Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows What you bring to the table • Technical depth : Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently • High-volume execution : Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects • Systems thinking : Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1 • Data-driven mindset : Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights • Vendor and stakeholder management : Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs • Customer communication excellence : Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video • Bias toward action : Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions • Bonus : Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero Company Benefits: • Competitive compensation and equity • 20 days paid time off every year • 401k or RRSP • $420/mo. wellness stipend • 100% coverage for Health, dental, vision • Free Ubers to and from work • Free lunch and dinners • Annual team offsite (previously went to Alaska, Hawaii)