Senior Manager, Travel Services

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7. What You’ll Do: • Ensure all operations are carried on in an appropriate, cost-effective way • Improve operational management systems, processes and best practices • Help the organization’s processes remain legally compliant • Formulate strategic and operational objectives • Perform quality controls and achieve KPIs • Recruit, train and supervise staff • Find ways to increase quality of customer service What We’re Looking For: • MBA/Masters from a reputed university • 12+ years of work experience in a reputed MNCs • Result driven • Data Driven, experience in Change Management, • Min 5 years of experience in managing a team of “Managers” • PMP certified will be an added advantage • Familiar with travel industry will be an advantage • Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization • Proven work experience as Operations Manager or similar role • Knowledge of organizational effectiveness and operations management • Excellent communication skills • Leadership ability • Outstanding organizational skills • BPO and Travel Experience would be an added advantage