Senior Credit Controller

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform , we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage .

Now, we’re looking for a Senior Credit Controller who is ready to take credit control process to a next level, ensuring timely collections, minimizing risk, and maintaining strong relationships with clients.

What you will do The Credit Collection team comprises of three people and is part of the finance operations team, you will directly work with your counterparts from billing/accounts payable, accounting, an application manager and a business analyst. You will directly report to Joost van Heusden.

As a Senior Credit Controller, you will

• Manage diverse debtor portfolios across more than 18,000 customers and 15 global entities, navigating cultural differences, time zones, and communication styles.
• Ensure timely follow-ups on outstanding invoices via phone and email, building strong relationships with customers to achieve successful outcomes.
• Assess customer creditworthiness and mitigate financial risks while maintaining a good rapport.
• Collaborate daily with internal teams, including Sales and Management, both nationally and internationally.
• Handle and resolve disputes, maintaining an organized and up-to-date inbox.
• Lead process improvements, optimize procedures, and enhance reporting systems.
• Use tools like OnGuard for credit control and Unit4 for financial administration.

The reality at CM.com We believe honesty creates better matches. So here it is:

• You work on-site with your team; collaboration happens face to face.
• Priorities shift quickly, and we move forward before everything is finished or polished.
• AI will change how your role looks, fast. Some tasks you do today may disappear next year.
• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.
• For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.