Sales Development Representative (AMS) - Fixed Term Contract

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary The Sales Development Representative – Existing Accounts plays a critical role in growing revenue within our installed customer base. This role is dedicated to identifying cross-sell, upsell, and expansion opportunities across existing accounts by proactively engaging customers, understanding their evolving needs, and positioning additional DigiCert (with a focus on Valimail/DMARC and VMC) solutions that drive value. This role partners closely with Account Managers and Customer Success to execute a coordinated expansion strategy, ensuring we deepen relationships, increase product adoption, and maximize customer lifetime value. This is a fixed-term contract position. What you will do Cross-Sell & Expansion Pipeline Generation • Proactively engage existing customers to identify cross-sell and upsell opportunities • Conduct discovery calls to understand customer challenges, product usage, and unmet needs • Map customer needs to DigiCert solutions to generate high-quality expansion opportunities • Build and maintain a strong pipeline focused on incremental ACV Customer Relationship Development • Serve as an early touchpoint to strengthen engagement within assigned accounts • Educate customers on additional products, capabilities, and best practices • Maintain regular, value-added communication to increase awareness and adoption Collaboration with Account Managers & Customer Success • Work closely with AMs to coordinate account strategy and prioritize high-value accounts • Share insights, usage trends, and opportunity signals to support account planning • Assist in prequalification and handoff of opportunities to ensure smooth transitions Operational Excellence • Maintain accurate logging of activities, discovery notes, and opportunity creation in CRM. • Deliver weekly reporting on pipeline creation, SAOs, and outreach performance. • Follow established sales playbooks and contribute to improving cross-sell motion effectiveness. Key Performance Indicators (KPIs) • Monthly SAOs created: Target aligned to expansion objectives • Qualified Meetings (QMs): Volume and conversion from outreach • Account penetration: Increase in product usage namely Valimail DMARC products +VMC • Contribution to retention and growth metrics (in partnership with AMs) What you will have • 1+ years of SDR, BDR, inside sales, or customer-facing experience • Additional languages such as Spanish or French or German would be beneficial • Strong communication and discovery skills • Ability to build rapport quickly with existing customers • Curious, proactive, and comfortable conducting needs-based conversations • Ability to manage high activity levels in a structured, organized way • Familiarity with CRM systems (Salesforce preferred) • Experience in cybersecurity or SaaS is an advantage, but not required Key Attributes • Customer-centric mindset • Strong listening and problem-identification skills • Ability to simplify complex concepts and articulate value • Persistent, resilient, and motivated by targets • High coachability and eagerness to learn • Team-first mindset in partnering with AMs and CSMs Benefits • Competitive compensation and comprehensive benefits package • Generous paid time off, including holidays and additional leave options • Family-friendly leave policies, including maternity, paternity, and other supportive leave programs • Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources • Pension, life insurance, and income protection benefits (location dependent) • Employee Assistance Program with 24/7 confidential support for employees and their families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues • Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. #LI-GA1 __PRESENT __PRESENT __PRESENT