Resident Manager - The Sands

Resident Manager - The Sands Poway, CA Who we are: At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience. About this role: The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care. Hourly pay range: $16.90 - $19.50 • This position requires the ability to live on-site. • A typically work week requires a minimum of 12 hours per week. * Some flexibility in the schedule. • This is a part-time position not eligible for the company benefits plans. What you’ll do includes, but not limited to: Leadership & Team Support • Model Sunrise Management’s values of integrity, accountability, and service excellence. • Collaborate with maintenance and regional teams to ensure smooth property operations. • Communicate clearly with leadership about property needs, resident issues, and operational challenges. • Support a positive team culture built on respect, cooperation, and resident satisfaction. Property & Operations Management • Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety. • Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible. • Oversee move-in and move-out inspections in compliance with California security deposit laws. • Maintain accurate records of repairs, inspections, and vendor services. • Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards. Financial Management • Collect rents, issue receipts, and make timely bank deposits. • Maintain accurate accounting records for rents, deposits, and fees. • Monitor delinquent accounts and communicate with supervisors before taking legal action. • Assist with budgeting and expense tracking to support the property’s financial goals. Marketing & Leasing • Promote available units through community outreach, signage, and digital platforms. • Conduct property tours and present features and benefits to prospective residents. • Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws. • Maintain organized leasing and applicant records. Resident Relations • Provide courteous, professional responses to all resident inquiries and concerns. • Foster a welcoming, inclusive environment that enhances resident satisfaction and retention. • Coordinate community communication and support positive resident engagement. Compliance & Risk Management • Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws. • Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property. • Ensure contractors and vendors meet insurance, licensing, and labor law requirements. What you'll need: • Minimum 2 years of property management or related experience required. • Proficiency with Microsoft Office and property management software. • Knowledge of California landlord–tenant laws and Fair Housing requirements. • Strong communication and organizational skills. • Bilingual in English and Spanish preferred. Who you are: • A confident, empathetic and dynamic team player. • An exceptional communicator: written and verbal. • A problem solver with sound judgement. • A results-driven independent contributor who thrives on achievement. This is a part-time position not eligible for the company benefit plans. Sunrise Management is an equal opportunity employer and a drug free workplace.  We celebrate diversity and are committed to creating an inclusive environment for all team members.