Project Support Coordinator

About Abacus Group Abacus Group is a leading provider of Managed and Professional IT Services for the financial services and healthcare industries . We deliver high-quality, secure, and reliable IT solutions to support our clients in an increasingly complex and regulated environment. Our team is dedicated to excellence, precision, and client success —and we’re looking for a detail-oriented professional to help us uphold these standards. The Role As a Project Support Coordinator , you will play a crucial role in supporting the smooth delivery of IT projects across our client base. Working closely with our Opportunity Managers , Project Managers and Quality Manager , you will ensure that internal and client requests are processed efficiently, project data remains accurate and up to date , and stakeholders receive clear, timely updates . You will also help spot and correct errors , ensuring our team delivers projects with the highest level of quality and efficiency. This role requires strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities . You must be proficient in Excel and Word and comfortable handling written and verbal communications with internal teams. Key Responsibilities Project Coordination & Administration • Manage project requests through our ticketing system and dashboard, ensuring all tasks are addressed promptly. • Track and update project progress , ensuring information is accurate and complete . • Identify and flag inconsistencies, errors, or missing details that could impact project delivery. • Provide regular updates to stakeholders regarding task status and expected completion times. Communication & Prioritization • Serve as a key point of contact for project support, ensuring smooth coordination between departments. • Communicate clearly and professionally, ensuring internal teams and clients are kept informed of progress . • Manage conflicting priorities , ensuring urgent tasks are addressed while maintaining overall workflow. Reporting & Documentation • Generate and distribute project status reports for both internal teams and clients. • Maintain and update project documentation to ensure process consistency and compliance. • Utilize Excel and Word to create reports, track data, and ensure accuracy in project records. Quality & Process Improvement • Work closely with the Quality Manager to ensure adherence to best practices and process guidelines . • Help improve project efficiency by identifying and suggesting process enhancements. • Support the team in delivering high-quality, compliant, and efficient IT projects . What We’re Looking For • Experience in project support, coordination, administration, or a similar role. • Strong attention to detail – ability to identify errors, inconsistencies, and missing information. • Excellent written and verbal communication skills – able to provide clear updates and manage expectations. • Highly organized with the ability to manage multiple requests and conflicting priorities . • Proficiency in Excel and Word – comfortable working with data, reports, and documentation. • A proactive, problem-solving attitude with a focus on quality and efficiency . • Comfortable working in a fast-paced IT environment with evolving priorities. Why Join Abacus Group? • Be part of a fast-growing and innovative IT services firm specializing in financial services. • Opportunities for career growth and development in project coordination and quality management. • Play a key role in delivering high-quality IT solutions to investment firms and financial institutions. • Hybrid or flexible working options available (if applicable).