People Systems Lead

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.   We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.   Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.   Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. The Information Systems Department (ISD) provides solutions, tools, services, data insights, and AI capabilities that help Contentsquare employees work effectively. Following a recent reorganization that transferred Human Resource Information System management from the People team to ISD, we are hiring a People Systems Lead. In this role, you will own system configuration, business process design, tier 2-3 support, reporting, and integration projects for our core HR applications, with Workday HCM at the center. You will work closely with People Business Process Owners, IT, Finance, Legal, Procurement, and other stakeholders across the globe.   What you will do Lead Workday HCM administration, configuration, and optimization, serving as the primary subject matter expert for HR modules and security architecture. Design and continuously improve business processes to streamline HR operations. This includes building advanced workflows with dynamic approval routing, event-triggered notifications, exception handling, and conditional logic for complex international requirements. Manage integrations with payroll providers, benefits platforms, talent acquisition tools, learning systems, and third-party applications using EIB, connectors, and REST/SOAP APIs to maintain clean data flows and system integrity. Work with People teams to translate business requirements into practical technical solutions, while helping them adopt sound product management practices. Analyze new Workday releases, assess feature impacts, and run non-regression testing in sandbox environments. Configure and maintain security, including role-based access controls, domain security policies, user-based security assignments, and security group inheritance across complex organizational structures. Lead technical troubleshooting and root cause analysis for Workday HCM issues. Write and maintain documentation covering integrations, system architecture, and guides that support knowledge transfer and long-term system sustainability. Develop a thorough understanding of the People software architecture and data flows around Workday HCM. Apply ISD product and project methodology: get business buy-in, manage change, and work in Sprint mode using JIRA for changes and JSM for tier 2-3 support.   What you need to succeed 5+ years of HRIS experience, with a strong track record configuring and administering Workday HCM. Advanced knowledge of Workday's business process framework, data model, and security architecture. Hands-on experience with Workday integration tools: EIB template creation, core connector configuration, Web Services (SOAP/REST), and Workday Studio. Autonomous and proactive by nature, with solid problem-solving skills and the confidence to push back when needed. Strong communication skills and comfort working across multi-functional, international teams. Fluent English. French is a plus.   Nice to have Workday reporting experience: custom, advanced, matrix, composite reports, and conditional logic. Experience working in an international company. Familiarity with JIRA and JSM.