People Operations Partner

WHO WE ARE 🌍 Manychat is a leading chat marketing platform, helping businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by Bessemer Venture Partners. With 400+ teammates across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — we're building the infrastructure of conversational commerce. THE CONTEXT Manychat's People Operations runs on a hub model. Each location — Spain, Netherlands, Brazil, Armenia, US — has a People Operations Partner who owns everything: the full employee lifecycle on the ground, the local workplace experience, and the day-to-day people experience in that hub. You are Manychat Spain's trusted People Operations expert. You operate within a global framework — global standards, tools, and domain leads who own Payroll, Compliance, People Tech, Workplace & Experience, and Rewards. But in Barcelona, the experience lives with you. WHO WE'RE LOOKING FOR 🌟 We are looking for a People Operations Partner who can run the full people function for Manychat Spain — independently, confidently, and without hand-holding. This is not a specialist role. You cover the full lifecycle, workplace operations, events, and everything in between. The measure of success is simple: people in Spain have a seamless, high-quality experience, processes are clean, and you know what's happening before it becomes a problem. What distinguishes this role: • You own the hub — not a piece of it. Everything people-related in Spain runs through you • You work with global domain leads (Payroll, Compliance, People Tech, Workplace & Experience, Rewards) — they set the standards and tools; you own the local execution • AI is infrastructure, not optional — you build self-service and automation into your daily operations You thrive in a fast-moving, international environment. You're equally comfortable advising a manager on a sensitive termination and coordinating a team offsite. You act before you're asked. WHAT YOU'LL DO 🚀 Own the Spain Hub • Be the key People Operations expert for the Spanish hub — for employees, managers, and global domain leads • Own the local roadmap: what needs to improve, what's next, what success looks like for the Spain hub • Maintain a clear view of what's happening in the location — headcount, team health, open cases — and surface it proactively to the Head of People Operations Employee Lifecycle, End-to-End • Own the full lifecycle for Spain: pre-boarding, onboarding, transfers, role changes, compensation adjustments, offboarding • Manage complex and sensitive cases — difficult terminations — with care and in close partnership with the Compliance Partner • Own HRIS data quality in Humaans — employee records, org data, process accuracy • Coordinate payroll inputs accurately and on time with the Payroll Partner Relocation & Settling-In • Coordinate settling-in support for employees relocating to Spain — partner with external settling-in service providers and guide employees through the process from offer acceptance through their first months • Coordinate with immigration consultants and legal partners where needed • Support employees throughout — documentation, practical questions, the stuff that actually slows people down Office, Workplace & Events • Own the day-to-day Barcelona office — facilities, vendors, employee requests, and local operations • Distribute global programs locally: welcome packs, swag, perks and recognition initiatives — in coordination with the global Workplace & Experience team • Organize and execute local team-buildings, internal events, and logistics for Barcelona-hosted offsites • Manage facilities vendors, building management, and office operations end-to-end Build AI-Native Operations • Default to automation for employee queries, document generation, onboarding workflows, and operational logistics where possible • Build self-service so employees don't need to contact you for anything a good system can answer • Work with the People Tech lead to improve HR system workflows and automation in Spain Connect to the Global Function • Work within the standards and tools set by domain leads — bring the global framework to life locally • Contribute to global People Ops initiatives and ensure Spain is consistent with the global model • Share what works in Spain with the hub community across locations WHAT SUCCESS LOOKS LIKE (6 months) • People in Spain have a seamless experience across the full lifecycle — no gaps, no delays • Local processes and documentation are clean and current • Every open case is handled — or you know exactly where it stands and what's next • Office runs without daily intervention — vendors, operations, and requests handled proactively • AI and self-service handle the majority of routine employee queries • The Head of People Operations gets your updates, not surprises WHAT YOU'LL BRING 💥 Experience & Background • 10+ years in HR Operations or People Operations, with strong hands-on experience in Spain • Proven experience coordinating relocation and settling-in support for international hires • Experience handling complex and sensitive terminations • Experience running or supporting office operations, workplace, and events alongside core HR • Experience in an international, fast-moving environment — operating independently and proactively • Proficiency in HRIS systems; strong written and verbal English; fluent Spanish Skills & Mindset • Ownership instinct: you see what needs to be done and do it — across lifecycle, workplace, whatever comes • AI-native: you look for what to systematize, not what to protect • Strong judgment in ambiguous situations — you advise managers on hard calls, not just run process • High ownership: you don't wait for a task to land in your inbox — you know what's coming and prepare • Cross-cultural fluency: you work in a global team every day • Not what we're looking for: someone who needs a clear lane and a playbook for every situation WHAT WE OFFER 🤗 • Competitive salary, annual performance bonus • Professional development budget for relevant conferences, training, and coaching • Flexible benefits plan designed to support your individual needs • Comprehensive healthcare: inclusive health insurance covering medical, dental, and wellness programs • Hybrid work and generous leave options • In-office perks, including free meals and snacks • Company-funded sport activities, annual offsites and team-building events