Job Overview
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are looking for a Business Operations Supervisor with proven hands-on experience in AI-powered workflows and automation to identify pain points across all of PayJoy Ecuador's business functions and turn them into scalable, automated solutions. This person will be embedded in the operations team but will work cross-functionally with commercial, merchant ops, and support, acting as the internal expert who knows how to leverage AI agents, LLM integrations to eliminate manual work, accelerate processes, and unlock operational scale. This role owns the full cycle: from diagnosing where friction exists, through designing and building AI-augmented automations, to measuring their impact and iterating.