Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!

Title: Patient Relations Specialist Company: Retina Associates of Kentucky Location: Remote AFTER training - must be local to our office in Lexington, KY. Training will be in office for 2 months MINIMUM. Please do not apply if you are not local to Lexington, KY. Perks: • Full Benefits Package - Medical, Vision, Dental and Life Insurance • 401k + Employer Matching • Paid Time Off and Paid Holidays • Paid Maternity Leave • Optical Education Reimbursement • Competitive Base Pay Hours: • Full Time • Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed. We are looking for a Patient Relations Specialist to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start. Primary Responsibilities • Respond to incoming phone calls for all sites promptly and in an exceptional quality manner. • Appropriately schedule patient appointments in NextGen based on physician preferences. • Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs. • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals. • Coordinates work efforts with other team members to achieve an efficient work flow within the office. • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients. • Perform other office duties as assigned by manager. Required Skills & Experience • High School Diploma or GED equivalent required • Favorable result on background check required • Must be able to provide proof of identity and right to work in the United States • Minimum of 1-3 years related experience in a call center or as a receptionist preferred. • Healthcare experience preferred. • Prior experience with NextGen software or other EMR is preferred. • Be helpful and courteous and display strong communication and interpersonal skills. • Must be a well-organized team-player with great attention to detail. • Motivated and dependable with a patient friendly personality. • Demonstrates superior computer skills. If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.