IT Support Engineer (f/m/d)

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI. Your Responsibilities • Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring • Administer Google Workspace including user lifecycle management, security configurations, and data governance policies • Provide expert-level support for macOS and iOS devices, resolving complex technical issues • Design and implement zero-touch deployment workflows for new employee onboarding • Develop automation scripts to streamline repetitive IT tasks and improve efficiency • Create and maintain IT documentation, knowledge base articles, and self-service resources • Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards Your Profile • Several years of experience in IT support with focus on Apple device management • Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle) • Expert knowledge of Google Workspace administration and security features • Deep understanding of macOS and iOS enterprise management • Experience with ITIL processes and ISMS frameworks • Experience with SSO/identity management solutions • Scripting skills (Python, Bash, or AppleScript) for automation • Excellent communication skills and customer-service orientation • Fluent in German and English • Google Workspace certification is a plus What you can expect from us: • Become part of an AI revolution! • 30 days of paid vacation • Access to a variety of fitness & wellness offerings via Wellhub • Mental health support through nilo.health • JobRad® Bike Lease • Substantially subsidized company pension plan for your future security • Subsidized Germany-wide transportation ticket • Budget for additional technical equipment • Flexible working hours for better work-life balance and hybrid working model • Virtual Stock Option Plan