IT Support

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. What we offer • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do • Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping • Office IT support : provide on-hand support to our colleagues in our London office • AV support : ensure meeting rooms and AV equipment are running reliably • End-user support: handle inbound support requests and be a friendly first point of contact for the team • Onboarding : run IT onboarding calls for new joiners • New IT projects : contribute to Tech Ops initiatives • Automation and tooling : build automations and Slack bots to streamline repetitive work • Documentation : write and maintain clear internal IT documentation and guides What you bring • A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems. • Strong organisational skills and a proactive mindset • Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling) • A willingness to learn new tools and technologies quickly • Clear written and verbal communication skills Bonus • Prior experience in a high growth / startup environment • Experience in a customer or public-facing role • Familiarity with bash scripting What we offer At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer: • Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package. • Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes. • We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation. • Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.