Head of Cards Operations

At bunq, we're not just building a banking app, we're reshaping how people around the world experience financial freedom. We're looking for a strategic architect to build and lead a world-class Global Card Operations function from the ground up. Your mission is to make our card a global, problem-free tool that works flawlessly from the very first minute. If you are obsessed with user trust and ready to build an operational machine that makes complexity completely invisible to the user, this is your opportunity to define the future of card reliability. Take Ownership As our Head of Card Operations, you’ll ensure that for every user, any delay, incorrect limit, unmanaged fraud, or unresolved dispute is a problem that never happens. You will own the promise that if something does go wrong, it gets fixed fast, correctly, and in one go by an expert. You’ll achieve this by: • Designing "Invisible" Global Operations (Structure & Scalability). Build and scale a Global Card Operations function capable of supporting millions of users where operational complexity remains invisible to the user. • Setting the Industry Standard for Reliability (Delivery & Excellence). Drive world-class performance across all user-facing touchpoints by relentlessly optimizing the the KPIs. • Eliminating Failure Demand via Strategic Feedback Loops (Growth & Influence). Transform not only Card Operations but also all Payment Operations from a support center into a strategic intelligence unit.