Field Engineer

Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. What you’ll do The Field Engineer is a hands-on role responsible for installing, calibrating, maintaining, and troubleshooting Pronto’s autonomous technology on heavy equipment at a mining site in Saudi Arabia. This role will support the on-site deployment of Pronto’s autonomous systems. The position requires strong electrical and mechanical skills and comfort working in outdoor industrial environments. Installation & Deployment • Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. • On-site installation of peripheral hardware such as network stations, gate systems, and office infrastructure. • Conduct system calibrations and validation tests to ensure installations meet operational standards. • Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices, as well as collaborating on R&D projects. Maintenance & Troubleshooting • Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. • Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts • Diagnose and repair hardware, software, and connectivity issues in the field. • Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. • Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. Customer Site Support • Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. • Provide basic training to customer staff when required. • Document all service activities, updates, and issues using internal ticketing and CRM tools. What we’re looking for • 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. • Proficiency with hand tools, diagnostic equipment, and electrical testing tools. • Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). • Ability to read wiring diagrams, schematics, and follow technical documentation. • Comfortable working independently in field environments with minimal supervision. • Excellent interpersonal and communication skills. Preferred Qualifications: • Experience with autonomous vehicle systems, machine control, robotics, or complex sensor integrations. • Familiarity with Linux-based systems and remote diagnostics. • OSHA 10, MSHA Part 48 or equivalent safety certification. Why join us • Work on real, production-deployed autonomy. • Build technology that directly improves safety, efficiency, and productivity. • Tackle complex challenges in demanding, real-world environments. • Be part of a fast-moving team with high ownership and impact. • See your work deployed and making a difference in the field. • Collaborate closely with experienced engineers and industry operators. What else you need to know • On-site role at a mining operation in Saudi Arabia. • Accommodation provided during deployments. • Mining rotation schedule (e.g., 2 weeks on-site followed by 1 week time off). • Field-based role in rugged mine environments. • Compliance with site-specific safety and health requirements.