Deal Operations Strategist

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. What we offer • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role You'll be the go-to deal desk and pricing expert for ElevenLabs' North American sales team -- the person that the sales team comes to when a deal is complex, competitive, or needs to move fast. You'll own pricing strategy and deal structuring for our most critical customers, partnering with stakeholders to get non-standard terms across the line, and build the processes that make the whole machine run faster. • Own the pricing and deal structure for complex enterprise deals, advising sales on commercials and trade-offs in real time to keep things moving toward close. • Work closely with engineering to maintain and evolve our Configure Price Quote tool. • Translate customer requirements into deal structures that work commercially and operationally, knowing where to flex and where to hold firm. • Own the path through internal complexity, aligning Finance, Legal, Product, and leadership so deals don't stall on process. • Partner with Finance to build deal-level P&L models and communicate pricing trends back to the business, informing strategic pricing decisions at the leadership level • Develop and maintain pricing frameworks, discount guardrails, and approval policies that scale with the business. • Build the analytics and feedback loops that surface where deals are slowing down and why — and fix it. Requirements • Hands‑on experience configuring and maintaining CPQ rulesets, price books, and approval workflows. • Experience in finance or deal pricing at a company, or experience within investment banking or management consulting • Excellent financial modeling, verbal, and written communication skills • Proven track record of process optimizations or automation. • Ability to make value judgements that balance business, financial, and legal priorities. Bonus: • Knowledge of AI/ML industry pricing models and competitive landscape • Experience scaling deal desk processes in a high-growth environment Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required. #LI-Remote