Customer Support Specialist

Location: Overland Park, KS (Kansas City Metro) Employment Type: Full-time, In-Office Department: CX Compensation: $70,000/year + bonus (OTE $75,000) increasing to $82,500 after 18 months Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area . In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience. Every six months as your skills increase, you will receive a $2,500 raise so your compensation will be $82,500 by 18 months. Once you level up into a Senior role, the floor is even higher. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS . As a Customer Support Specialist, you will: • Respond to high volumes of calls and emails from insureds, lenders, and agents • Handle policy servicing requests, including billing inquiries, document requests, and policy changes • Process transactions across multiple carrier systems and maintain accurate records in Salesforce • Manage clerical and administrative tasks related to policy servicing What We’re Looking For Required: • Experience in a customer-focused role with excellent communication skills • Quick to learn new tools and systems; comfortable navigating multiple platforms • Ability to troubleshoot issues independently until fully resolved • Ability to manage a large workload and thrive under pressure Preferred (not required): • 1+ years in a customer service or contact center role Compensation & Benefits • Compensation: $70,000 per year + bonus, OTE $75,000 (top of market in Kansas City Metro) • Equity: Stock options in a fast-growing company • Time Off: 3 weeks PTO + 6 federal holidays • Insurance: Medical, dental, vision, life, disability, HSA, FSA • Retirement: 401(k) • Perks: Free snacks, team lunches, collaborative office culture Location & Schedule • Office located in Overland Park, KS (Kansas City Metro area) • Steadily is building a workplace environment of team members who are passionate and excited to be together in person. This is an in-office position. Our office is in Overland Park, and is key to our fast-paced growth trajectory. Why Join Steadily • Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match. • Top compensation . We pay at the top of the Kansas City market (see comp). • Growth opportunity : We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions. • Strong backing . We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded. • Culture : Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck to learn what we’re all about. • Awards: We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on Forbes' 2026 Best Startup Employers list , and 63rd on the prestigious Inc 5000 Fastest Growing Companies list . We've also been recognized as one of the Best Landlord Insurance Companies in 2026 by CNBC , a Top 2025 Startup in Newsweek , in Investopedia's Best Landlord Insurance Companies , and we won Austin Business Journal's Best Places to Work in 2025 . We’re excited to meet you!