Customer Service Specialist

Looking for a role that offers variety, stability and a great team culture? We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you. The Role As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish. Key Responsibilities • Managing inbound and outbound customer calls • Coordinating bookings, service requests and maintenance enquiries • Responding to customer enquiries via email and CRM platforms • Liaising with customers, contractors and internal teams • Managing customer cases through to resolution • Maintaining accurate customer records and documentation • Assisting with invoicing and administrative tasks • Building strong customer and stakeholder relationships What You Bring • Previous customer service experience • Strong written and verbal communication skills • Ability to multitask and manage competing priorities • A proactive and solutions-focused approach • Experience using CRM systems • Strong attention to detail and organisational skills • A positive attitude and team-first mindset Why Join? • Monday to Friday, 9am – 5pm hours • Hybrid work options after training • Free onsite parking • Supportive and collaborative team environment • Opportunity to develop across multiple areas of the business • Growing national business with long-term career opportunities • Fast-paced role offering variety and autonomy If you’re looking for a role where no two days are the same and you can make a real impact across the business, we’d love to hear from you.