Associate RVA Support Specialist

Primary Purpose

Associate RVA Support Specialists play a critical role in enabling safe, compliant, and scalable autonomous vehicle operations by providing advanced remote vehicle assistance and operational support for autonomous driving systems. This role supports the delivery of a turnkey, fully autonomous driving experience by applying established procedures, technical judgment, and escalation protocols to non-routine and higher-complexity scenarios. Associate RVA Support Specialists work cross-functionally with Operations and Test, Systems, and Vehicle Integration Engineering teams to support feature validation, refine test and verification plans, resolve operational issues, and provide structured, audit-ready feedback to drive continuous improvement. While efficiency and scalability are important, safety and regulatory compliance remain paramount, and the Specialist II is a trusted operational contributor responsible for upholding safety standards as the organization expands its global autonomous vehicle footprint.

Essential Duties

• Provide operational support for local and global RVA activities in accordance with established policies, procedures, safety standards, and regulatory requirements, exercising independent judgment within defined guidelines
• Review standard operating procedures (SOPs) and training materials for technical accuracy, completeness, and compliance with operational requirements
• Develop, revise, and maintain SOPs for new tools, processes, or system changes with appropriate review and approval
• Perform controlled updates to workstation software, server usage, and hardware in accordance with change management and access control procedures
• Accurately document technical findings, reproducible issues, real-time autonomous vehicle events, and escalation actions to support incident tracking, audit readiness, and root cause analysis
• Collaborate cross-functionally with Engineering and other stakeholders to communicate system changes, validate operational readiness, and ensure required RVA training is completed prior to deployment
• Monitor system health indicators and initiate corrective actions in accordance with established thresholds and escalation protocols
• Certify autonomous vehicle readiness for daily operations and triage/troubleshoot autonomous vehicle hardware and software issues as they relate to RVA responsibilities
• Act as a liaison with internal stakeholders to coordinate testing schedules, communicate operational impacts, and ensure alignment with safety and compliance expectations
• Ensure the safe and compliant operation of autonomous vehicles on public roads by adhering to all operational, safety, and escalation protocols
• Serve as an escalation point for complex, non-routine, or high-risk remote vehicle assistance scenarios requiring advanced assessment or coordination
• Partner with Learning & Development and Supervisors to support timely completion of agent training and validation of operational readiness
• Provide guidance and informal mentoring to less experienced agents on standard and recurring scenarios, reinforcing adherence to procedures and best practices
• Travel domestically as required to support operational or training needs
• Perform additional duties as assigned, consistent with role scope and authorization

Qualifications

• Demonstrated interest in autonomous vehicle technology, with a strong commitment to safety, reliability, and mobility outcomes
• Prior experience in the automotive, autonomous vehicle, robotics, or fleet operations environment
• Ability to diagnose and troubleshoot issues across automotive systems, robotic platforms, computer hardware, software applications, and network infrastructure
• Working proficiency with Linux-based systems and familiarity with scripting languages used for diagnostics, automation, or analysis
• Proficiency with Microsoft Office and Google Workspace tools, including PowerPoint/Slides, Excel/Sheets, and Word/Docs
• Successful completion of required role-based eLearning and certification content related to supported vehicle platforms and systems
• Demonstrated ability to apply logical, unbiased analysis to problem-solving, including isolating issues, documenting findings, and tracking resolution through established processes
• Proven ability to follow detailed procedures, execute tasks accurately, and quickly learn new tools or workflows, with a strong attention to detail and safety-first mindset
• Strong written and verbal communication skills, with the ability to clearly document technical information and collaborate across teams
• Excellent organizational and time management skills, with the ability to manage multiple tasks in a time-sensitive operational environment
• Ability to adapt to changing conditions and apply flexible, creative thinking within established operational and safety guidelines
• Availability to work flexible schedules, including nights, weekends, or holidays, to support operational needs
• Valid driver’s license required

Preferred Qualifications

• Working knowledge of the Atlassian toolchain, including JIRA, Confluence, Bitbucket, and Jenkins, for issue tracking, documentation, and workflow coordination
• Familiarity with programming languages such as Java, C++, or similar languages used in embedded or systems-level development
• Hands-on experience with diagnostic and analysis tools such as Docker, Python, and network analysis utilities (e.g., Wireshark)
• Knowledge of modern automotive diagnostic procedures, vehicle networks, and service workflows
• Experience with system-level architectures and sensors commonly used in autonomous vehicles, including LiDAR, radar, cameras, CAN bus, and associated data networks
• Associate’s or Bachelor’s degree in Engineering, Physics, Computer Science, or a related technical field, or equivalent practical experience
• Demonstrated experience working in a Linux-based environment for operational, diagnostic, or analytical purposes
• Experience performing data analysis to support issue investigation, trend identification, or operational decision-making

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Working Environment

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties, with a noise level typical of an office. The incumbent may experience frequent interruptions throughout the workday. While performing job duties, the incumbent may occasionally be exposed to outside weather, road conditions, and pedestrian traffic, and is regularly exposed to mechanical and computer components. The incumbent may also occasionally be exposed to fumes or airborne particles. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Motional AD LLC is an Equal Employment Opportunity employer and we welcome all qualified applicants. All applicants will receive impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, religion, gender identity, sexual orientation, or another legally protected status. Motional AD LLC is a Drug-free workplace.

The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

Salary Range $64,000 — $76,000 USD Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter , LinkedIn , Instagram and YouTube .

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.